Shipping Time

Standard Shipping Times Within the USA

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Extended Shipping Times for Special Orders

Occasionally, a product might need to be reordered directly from the manufacturer. In such cases, the delivery time may extend by about 2 to 5 business days. We strive to process these orders as quickly as possible and keep you updated on the status of your purchase.

Shipment processing time

At DoggyWagging.com, we are dedicated to handling and dispatching your orders swiftly.

Generally, orders are processed within 1-2 business days. Please note that our shipping operations are paused during weekends and public holidays.

NOTE: We are not responsible for shipping carrier delays.

Navidium Shipping Protection

The safety and satisfaction of our customers and their furry friends are close to our hearts. That's why we are delighted to offer you Navidium Shipping Protection - our exclusive service to ensure your orders arrive safely and securely at your doorstep.

Navidium Shipping Protection for your worry-free shopping experience:

We understand how crucial it is for your orders to arrive safely. That's why we have introduced Navidium Shipping Protection to provide you with additional security and peace of mind. With this service, your orders are protected against unforeseen events such as loss, damage, or theft during transportation.

Our advantages:

Safe shipping: We safeguard your deliveries so you can have peace of mind.

Quick damage resolution: In the unlikely event of damage or loss, we ensure a extra fast and hassle-free claims process.

Satisfaction guarantee: Your satisfaction is our top priority. We are here to answer your questions and provide you with the best possible service.

Activate Navidium Shipping Protection today:

To activate Navidium Shipping Protection for your orders, simply click the "Activate Navidium Shipping Protection" button during the checkout process.

For further questions or information, we are here to assist you. Contact us at support@doggywagging.com. 

With Navidium Shipping Protection, you can shop with confidence, knowing that your orders will arrive safely and securely. We look forward to providing you with the best possible service.

International Shipping Policy

  • We process orders within 1-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.

  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

  • If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.

  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Free Shipping Worldwide

We are pleased to offer free standard shipping to the entire world.

Delivery Times

Delivery times for international shipments typically range from 7-15 business days, depending on the destination:

Canada:Expect delivery within 7-10 business days.
Australia: Orders should arrive in approximately 7-10 business days.
New Zealand: Delivery times are usually around 7-10 business days.
United Kingdom: We aim to deliver within 7-10 business days.
France, Italy, Japan, Mexico, Turkey and more: Delivery to these countries generally takes about 7-15 business days.

Customs, Duties, and Taxes

Please note that while we handle the customs declaration through our freight forwarder, customers are responsible for any customs duties and taxes that may be incurred upon arrival in the destination country. These charges are not included in the purchase price and are the responsibility of the customer.

Customs Clearance

Our international standard shipping includes customs clearance with the freight forwarder, simplifying the process for you. However, we are not responsible for any additional charges imposed during the customs clearance process.

Important: Verify Your Shipping Address

Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

General Information

Address Accuracy and Reshipment Policy

We are committed to ensuring that your order reaches you smoothly and without additional costs. We generally offer free shipping.

However, if your package is returned to us due to an incorrect or incomplete address, we understand that such mistakes can happen. Therefore, in these instances, we offer a one-time complimentary reshipment. To facilitate this, we kindly request that you promptly provide us with the corrected address.

In the event that a package is returned to us due to a repeated address error, we will, for the first time, charge shipping costs. These costs will correspond to the official transport rates of the shipping provider. Our goal with this policy is to strike a balance between being accommodating and maintaining responsibility, considering both your needs and the efficiency of our service.

Handling of Lost, Stolen, or Damaged Items

We are committed to ensuring that your order arrives safely and as expected. Despite our best efforts, we understand that sometimes unforeseen issues can occur during shipping. Here's how we handle these situations:

Lost Items: If your order has not arrived and it has been more than 35 days since your order was placed, please contact us at support@doggywagging.com. We will investigate the matter and take appropriate steps to resolve it, which may include resending the order or issuing a refund.

Stolen Items: In the unfortunate event that your package is marked as 'delivered' but you have not received it, we ask that you wait for 5 business days to account for any possible delivery errors. If the package still hasn't arrived, please contact us with a police report. We will review the situation and provide a suitable resolution, such as resending the order or issuing a refund.

Damaged Items: If you receive your order and it is damaged, please contact us immediately at support@doggywagging.com with photographic evidence of the damage. We will assess the situation and offer a replacement or refund as appropriate.

Please note, while we strive to resolve all issues in favor of our customers, cases will be evaluated on an individual basis to determine the best course of action.

Returned Packages

Here's how we handle refunds for packages returned due to customs issues or non-collection:

Customs Issues: If your package is returned to us due to customs clearance issues, we will refund you the cost of the products. Please note, shipping charges are non-refundable as these are paid for the services rendered by the shipping carriers. We encourage our customers to be aware of their local customs regulations to avoid such situations.

Non-Collection: In cases where a package is returned due to non-collection by the customer, we will issue a refund for the products. However, similar to customs issues, shipping charges are non-refundable. We kindly remind our customers to track their packages and ensure timely collection to prevent such occurrences.

We strive to make our refund process as transparent and fair as possible.

If you have any questions or need assistance regarding a returned package, please don't hesitate to contact us at support@doggywagging.com.

Accidentally Added Navidium Shipping Plus Service?

If you have unintentionally added the Shipping Plus Service:

If the package has not been dispatched yet, you may contact our support team at support@doggywagging.com, and we will assist in addressing the Shipping Plus Service charge.

If the package is already in transit, rest assured that your shipment is protected. In such cases, we regret that we are unable to provide a credit for the service.

Your Satisfaction is Our Priority

We understand the importance of receiving your order on time and are committed to meeting your expectations. If you have any questions or specific concerns, our customer support is here to assist you.

Feel free to reach out to us atsupport@doggywagging.com, or use the contact form and we'll be happy to help.