Return and Refund Policy

Return and Refund Policy

30-Day Return Period

We prioritize your and your pet’s satisfaction. If you are not completely satisfied with your purchase, you may return or exchange any item within 30 days of the original purchase date.

Processing Returns

  • Return Processing Time: Returns are processed within 48 hours of receipt. Refunds will be issued to the original payment method within 5 business days.
  • Condition of Returned Items: Products returned due to dissatisfaction must be free of signs of use or contamination, ensuring they can be resold and provide a brand-new experience for other customers.

Shipping Costs for Returns

  • Within 30-Day Period: Return shipping is free within the 30-day return period.
  • After 30-Day Period: For returns made on a case-by-case basis after the 30 days, shipping costs will be the responsibility of the customer. This also applies to products under the lifetime warranty, where the shipping costs are not covered.

Lifetime Warranty

Selected products are backed by a lifetime warranty against natural wear and tear. These products are clearly marked at the time of purchase. While the replacement of the product under the lifetime warranty is free, shipping costs are excluded.

How to Return an Item

  • Packaging: Securely package the item for return. Original packaging is recommended but not required.
  • Return Label: Request a free return label via email, phone, Facebook, WhatsApp, or Instagram. Attach the label to your package and drop it off at any postal office.

Contact

For any questions or concerns regarding our return and exchange policy, please contact us at info@DoggyWagging.com or use our contact form