FAQs

Shipping

What is the status of my order?

To check the status of your order, go to Orders. 

Here’s what you will see:

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.

Delivered: Your order has arrived! Orders are delivered 6 days a week.

How do I cancel or change my order?

It's important for our customers to be aware that once an order has been confirmed, it enters our fulfillment process swiftly to guarantee prompt delivery, and as a result, cannot be modified or canceled. 

Our system is designed to begin the processing stage immediately to expedite shipping and minimize delays, ensuring that your items reach you as quickly as possible. This efficiency in our operations means that we're unable to accommodate changes or cancellations after an order has been finalized.

We advise reviewing your order carefully before submission to ensure it meets all of your needs. If you have any questions about your order or our policies, our customer service team is readily available to provide assistance.

How long does it take to get my order?

Most customers can expect to receive their supplies within 2 to 5 days. Orders that require prescription approval or personalization may take longer to ship.

How much is shipping?

We are pleased to offer free shipping on all orders worldwide.

There are no minimum purchase requirements or hidden fees.

Enjoy shopping with the convenience of knowing that your items will be delivered to your doorstep at no additional cost!

Who will be delivering my order?

We ship via DHL, FedEx, USPS and other premium carriers to provide you with the fastest and most reliable service available.

Do I need to be there to sign for it?

Don't worry if you're not at home when your delivery arrives.

The driver will securely leave your package at your doorstep, place it inside your mailbox, or hand it over to your doorman.

Do you ship to P.O. boxes or APO/FPO addresses?

Indeed, our standard shipping option is available for deliveries to PO boxes.

Please note, though, that express shipping methods are not compatible with PO box or APO/FPO address deliveries.

Do you ship internationally?

We offer worldwide free standard shipping.

What happens if my package gets lost?

All items purchased from DoggyWagging.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Payments

How do I make a purchase?

Search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the orange button that says “Add to Cart”.

After you add something to your cart, you can keep shopping or check out. To check out, click on the orange button that says “Proceed to Checkout.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address. We ship worldwide at no cost.

Next, your select your payment method. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total.

When you’re ready, click the orange button that says “Pay Now.” We’ll send you an email confirming your order.

When will my payment method be charged?

Your payment will be processed and charged immediately when you place your order.

We accept a variety of convenient payment methods, including PayPal, Amazon Pay, Google Pay, Apple Pay, and Shop Pay, ensuring a smooth and secure transaction. 

As soon as your order is confirmed, the total amount will be deducted from your selected payment method. This immediate processing confirms your items are reserved and helps us to expedite the shipping of your order.

There's no need to call or update anything online; you can rest assured that your payment is complete and your order is on its way.

Why is my credit card not working?

If you encounter issues using your credit card, ensure that the billing address you entered matches the one registered with your credit card or bank. Accurately input your name and credit card number as they appear on your card.

Additionally, before finalizing your order, remember to include the CVV - the 3-digit code located on the back of your card.

What information do I need to check out?

Experience a swift, secure, and straightforward checkout process with us. Simply input your shipping details and payment information, and you're all set to confirm your order!

What forms of payment do you accept?

We accept

  • credit cards (Visa, MasterCard, American Express, Discover, JCB, UnionPay, Diners Club)
  • Apple Pay
  • Shop Pay
  • Amazon Pay
  • PayPal.
  • We also accept "'DoggyWagging.com Gift Cards"'

Are there any additional fees that will be applied to my purchase?

No, we do not charge any fees for the payment methods we offer. All costs incurred by the payment provider are covered by us, ensuring that our customers do not face any hidden or additional fees.

We strive to make your shopping experience straightforward and transparent, with no surprises on your bill.

How are refunds processed?

Upon receiving and inspecting your returned item, we will notify you about the status of your return. Our return processing time is efficient, with returns being processed within 48 hours of receipt. Once processed, refunds are issued to your customer account as store credit.

Please note that to be eligible for a refund, returned products must be in their original condition, free of any signs of use or contamination. This ensures that the products can be resold and provide a brand-new experience for our other customers.

We are dedicated to ensuring a fair and swift refund process for all our valued customers.

Is it safe to use my credit card on your website?

Absolutely, it is safe to use your credit card on our website: We prioritize the security of your personal and payment information.

To ensure this, we partner with well-established payment providers such as Visa, MasterCard, American Express, Discover, JCB, UnionPay, Apple Pay, Shop Pay, and PayPal.

These payments are processed externally by our partners, who are leaders in secure payment processing. Each transaction is encrypted and handled with the utmost care and in accordance with the highest security standards.

Rest assured, your credit card information is protected against unauthorized access and use when shopping with us.

Promotion

I received a promotion code. How do I apply it?

Using a promotional code is easy! During the checkout process, just enter your code in the field labeled “Promo Code” and then click on “Apply” to activate it. Please note that each promotional code from DoggyWagging can be used only once.

For details and conditions of use, refer to the terms provided in the email or mailer where you received the code.

Do you offer senior citizen or military discounts?

Currently, we do not have specific discount programs for veterans or senior citizens. However, we invite you to explore our deals section for other savings opportunities that you might find beneficial.

What do strikethrough prices mean?

While shopping for your pet on our site, you might notice prices displayed with strikethroughs like this:

Was Price: $14.99
List Price: $14.99

Was Price: This figure represents the item's pricing history on DoggyWagging. Specifically, the Was Price is a price at which the item was listed for sale for a minimum of 30 days within the last 90 days.

List Price: This indicates the manufacturer's, supplier's, or another retailer's suggested retail price for the item. It is not necessarily reflective of a price at which DoggyWagging or other retailers have previously sold the item.

Return & Refund

How do I request a return or replacement?

To request a return or replacement for your purchase from DoggyWagging, please follow these steps:

1. For Returns:

  • Ensure that your item is eligible for return according to our 30-day return policy. The item must be in the same condition that you received it - unworn, unused, with tags, and in its original packaging.
  • Contact us at support@doggywagging.com with your order number, and describe the reason for the return. We will send you a return confirmation email with all the necessary details.
  • Securely package the product and include the original invoice or a note with your full name, the email address used for the order, and the order number.
  • Send the package to

    DoggyWagging Warehouse
    Suite 313, 20 Haypress Road
    Cranbury, NJ 08512, USA

    We recommend using a shipping method with tracking.

2. For Replacements (Under Lifetime Warranty):

  • If your harness, winter jacket, or dog backpack has suffered tears or damage under standard usage conditions, you can request a replacement.
  • Email us at support@doggywagging.com with a clear photo of the damaged item and your original purchase invoice.
  • We will review your request and contact you with the next steps. Please note that replacements do not cover regular wear and tear or damage from your dog biting the product.


Please be aware that shipping costs for returns are generally the responsibility of the customer unless the item is defective, or an error was made on our part.

For any additional questions or assistance, our customer service team is ready to help you.

What is the status of my refund?

To check the status of your refund, you can easily track it through the process we have in place:

1. Return Received and Inspected: Once we receive and inspect your returned item at our warehouse, we will notify you. This inspection is to ensure that the returned product meets our conditions for resale, being unused, unworn, with original tags, and in its original packaging.

2. Refund Processing: After the inspection, returns are processed within 48 hours. We will inform you about the processing status once this step is complete.

3. Refund Issuance: Refunds are issued to your customer account in the form of store credit. You will receive a confirmation once the refund has been processed and credited to your account.

Please note that the entire process, from receiving the return to the issuance of the refund, may take several days to complete.

For any further inquiries or specific details about your refund, feel free to contact our customer service team at support@doggywagging.com.

We are here to assist you and ensure a smooth and transparent refund process.

Where should I send my returns?

If you need to return a product, please send it to the following address:

DoggyWagging Returns
Suite 313, 20 Haypress Road
Cranbury, NJ 08512
USA

Before sending your item back, please ensure you have contacted our customer service at support@doggywagging.com to initiate the return process.

Remember to securely package the product in its original packaging and include the original invoice or a note with your full name, the email address used for the order, and the order number.

We recommend using a shipping method with tracking for your convenience and security

What is your return policy?

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be in the same condition as received, unworn or unused, with tags, and in their original packaging.

Who covers the cost of return shipping?

Customers are responsible for the return shipping costs unless the item is defective or there was an error on our part.

How do I exchange an item?

To exchange an item, please return the original item and once the return is accepted, make a separate purchase for the new item.

What is the processing time for returns?

Returns are processed within 48 hours of receipt. Refunds are issued to your customer account in the form of store credit.

What should I do if my item is damaged or incorrect?

Please contact us immediately if your item is defective, damaged, or incorrect upon receipt. We will assess the issue and make it right.

Can I return personalized or hygienic items?

Customized products like products with patches (Dog Harnesses), Dog ID tags, underwear/lingerie, swimwear (unless unopened), hats and hair accessories (unless unworn with original tags), earrings and body jewelry, and certain other items are not returnable due to hygiene and personalization.

What are the conditions for returned items?

Returned products due to dissatisfaction must be free of signs of use or contamination to be eligible for a refund or exchange.

I have a question about my return. Who can I contact?

For any questions or assistance with your return process, please contact our customer service via livechat or via email at support@doggywagging.com